Service Hotline +49 69 7922 4906
Service Hotline +49 69 7922 4906
General queries

Offers, new customer, interested party

+49 69 7922 4906

Questions regarding your contract

+49 69 7922 4060

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Questions regarding your invoice +49 69 7922 2025

(Mon.-Fri. 8 a.m. - 8 p.m.)

Questions regarding E-Commerce +49 69 7922 4059

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Terminal (with ID 54...) +49 69 7922 2222

(Mon.-Sat. from 8 a.m. - 6 p.m., So. 9 a.m. - 5 p.m.)

Terminal (with ID 691...) +49 69 7922 2324

(Mon.-Sun. available round the clock)

PCI Competence Center +49 69 7922 2231

(Mon.-Fri. from 8 a.m. - 6 p.m.)

PayEngine +49 69 7922 2091

(Mon.-Fri. from 9 a.m. - 5 p.m.)

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Service

Service

Log-ins, important information you can download or consumables you can order.

Go to the download centre Go to the material service
Proximity

Proximity

We're always happy to help you!

Contact form
Security

Security

Security in the card business for more protection.

Find out more

Customer service

ConCardis customers expect more – We offer more.

Customer service takes high priority at ConCardis, which is why we offer you competent service hotlines, a extensive download centre and lots of detailed information on the topic of security and credit card payment.

Service hotlines

Our specialist service teams can provide you with competent information. The extension numbers and service times of all teams can be found below:

Service team 

Telephone No.

Fax No.

General queries
Offers, new customer,
interested party
(Mon.-Thurs. 8:30 a.m. - 5:30 p.m.,
Fri. 8:30 a.m. - 5 p.m.)

 +49 69 7922 4906

+49 69 7922 4505

Questions regarding your contract
(Mon.-Thurs. 8:30 a.m. - 5:30 p.m.,
Fri. 8:30 a.m. - 5 p.m.)

+49 69 7922 4060

+49 69 7922 4655

Questions regarding your invoice
(Mon.-Fri. 8 a.m. - 8 p.m.)

+49 69 7922 2025

+49 69 7922 4655

Questions regarding E-Commerce
(Mon.-Thurs. 8:30 a.m. - 5:30 p.m.,
Fri. 8:30 a.m. - 5 p.m.)

+49 69 7922 4059

+49 69 7922 3181

Terminal (with ID 54...)
(Mon.-Sat. from 8 a.m. - 6 p.m.,
So. 9 a.m. - 5 p.m.)

+49 69 7922 2222

-

Terminal (with ID 691...)
(Mon.-Sun. available round the clock)

+49 69 7922 2324

+49 69 7922 2245

Terminal returns (with ID 54...)
(Mon.-Fri. 8:30 a.m. - 5:30 p.m.)

+49 69 7922 2030

+49 69 7922 3169

PayEngine
(Mon.-Fri. from 9 a.m. - 5 p.m.)

+49 69 7922 2090

-

PCI Competence Center
(Mon.-Fri. from 8 a.m. - 6 p.m.)

+49 69 7922 2231

-

Download centre

Important information you can download:
  • Operating instructions
  • Product information
  • Company brochures
  • Forms
  • Banners for use in your online shop

Got to download centre

Order advertising material and terminal accessories

Advertising material and consumables
You can order work equipment and consumables from our advertising material service (e.g. acceptance stickers for your shop or imprinter slips). Please have your contract partner number on hand (MasterCard = starts with 15 ... and Visa = starts with 14 ...).

Go to material service

Terminal accessories

Whether you need rolls of paper, rechargeable batteries or cables, please use these forms to place your order:

 

For terminals whose terminal ID number starts with 54...:

Order form for terminal accessories for terminals with ID number 54... (PDF, 138 KB, German).

For terminals whose terminal ID number starts with 69...:

Order form for terminal accessories for terminals with ID number 69... (PDF, 282 KB, German).

What can we do for you?

We would be happy to answer your questions, advise you or quickly put together a non-binding and free offer just for you.
Service hotline
+49 69 7922 4060
We call you back
Ask for an offer

Quick log-ins

You can use the following options to register:

Security

Protecting you from credit card fraud takes top priority for us. Here is where you can find lots of tips regarding security and how to get PCI DSS data security certification.

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