Service Hotline +49 69 7922 4906
Service Hotline +49 69 7922 4906
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+49 69 7922 4906

Questions regarding your contract

+49 69 7922 4060

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Questions regarding your invoice +49 69 7922 2025

(Mon.-Fri. 8 a.m. - 8 p.m.)

Questions regarding E-Commerce +49 69 7922 4059

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Terminal (with ID 54...) +49 69 7922 2222

(Mon.-Sat. from 8 a.m. - 6 p.m., So. 9 a.m. - 5 p.m.)

Terminal (with ID 691...) +49 69 7922 2324

(Mon.-Sun. available round the clock)

PCI Competence Center +49 69 7922 2231

(Mon.-Fri. from 8 a.m. - 6 p.m.)

PayEngine +49 69 7922 2091

(Mon.-Fri. from 9 a.m. - 5 p.m.)

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Card security

Our technology and your alertness can prevent credit card fraud and payment defaults.

Please observe our security information so that you can protect yourself even better from forged or stolen credit cards.

Take advantage of our many years of experience in cashless payments and our high security standards.

Information on acceptance

If you can actually take hold of your customer's card yourself, then there are lots of possible ways you can check the authenticity of the card or determine whether the card really does belong to your customer.

  • Check if the card is genuine.
    The card number, the date of validity and the name are all raised on MasterCard or Visa cards but not with Visa Electron. In addition, the first four numbers of the raised card number must always match the printed number underneath it.
  • Only accept cards that are already valid and that have not yet expired.
  • Have the cardholder sign the front of the slip/credit card voucher. By signing the slip or voucher, the customer acknowledges it. Compare the signature on the slip/credit card voucher with that on the card. MasterCard, Visa and Visa Electron cards cannot be transferred to third parties.
  • Have the cardholder sign the front of the slip/credit card voucher. By signing the slip or voucher, the customer acknowledges it. Compare the signature on the slip/credit card voucher with that on the card. MasterCard, Visa and Visa Electron cards cannot be transferred to third parties.
  • If the card has a passport photo, compare the photo with the face of the cardholder.
  • If you have any cause for suspicion, ask the cardholder to provide you with official photo ID. If the data differ or if you doubt that the cardholder is entitled to use the card data, then call our authorisation service.
  • Only now should you return the card to the cardholder, along with the copy of the slip/credit card voucher the cardholder is entitled to.
Security Features

The security features of the credit card organisations enable you to distinguish between forged and genuine credit cards quickly and easily.

Security features MasterCard

Security features Visa

Security advices American Express

EMV

With the introduction of the EMV security standards, more and more cards are being equipped with the forgery-proof chip besides the usual magnetic stripe. This technology considerably reduces card abuse.

If a credit card has a chip, the cardholder can prove his or her identity by signing a slip or entering a PIN number. The card-issuing bank decides how the cardholder has to prove his or her identity. This information is stored on the chip.

All ConCardis Terminals have a magnetic stripe reader as well as a chip card reader and process payments via electromagnetic compatibility (safety standard for non-cash payments). That is why the scanner always accesses the chip first. Only if the card is not a chip card will the magnetic stripe be accessed.

Risk countries

For your own protection, you should be very careful when dealing with orders with delivery addresses in certain countries and consider whether you should accept and carry out payment by credit card.

We currently regard the following countries as particularly critical when it comes to dispatching goods to them:

Overview of the high-risk countries by continent

Africa

Especially Ivory Coast, Nigeria, Ghana, Egypt

Asia

Indonesia, India, Philippines, Malaysia, Singapore

Eastern Europe

Romania, Bulgaria, Lithuania, Kazakhstan, Ukraine, Balkan States, Hungary

Western Europe

Great Britain (especially the London metropolitan area), The Netherlands (especially Amsterdam/Rotterdam/Hakfort)

America

USA

We explicitly point out that, in accordance with our terms and conditions for credit card acceptance and the terms of the settlement of the accounts receivable of our general terms and conditions, shipping is only permitted in certain countries.

What can we do for you?

We would be happy to answer your questions, advise you or quickly put together a non-binding and free offer just for you.
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+49 69 7922 4060
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