Service Hotline +49 69 7922 4906
Service Hotline +49 69 7922 4906
General queries

Offers, new customer, interested party

+49 69 7922 4906

Questions regarding your contract

+49 69 7922 4060

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Questions regarding your invoice +49 69 7922 2025

(Mon.-Fri. 8 a.m. - 8 p.m.)

Questions regarding E-Commerce +49 69 7922 4059

(Mon.-Thurs. 8:30 a.m. - 5:30 p.m., Fri. 8 a.m. - 5 p.m.)

Terminal (with ID 54...) +49 69 7922 2222

(Mon.-Sat. from 8 a.m. - 6 p.m., So. 9 a.m. - 5 p.m.)

Terminal (with ID 691...) +49 69 7922 2324

(Mon.-Sun. available round the clock)

PCI Competence Center +49 69 7922 2231

(Mon.-Fri. from 8 a.m. - 6 p.m.)

PayEngine +49 69 7922 2091

(Mon.-Fri. from 9 a.m. - 5 p.m.)

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Early warning system

The ConCardis Early Warning System will send registered customers an instant e-mail or fax warning them if it detects any unusual authorization request – free of charge!

The early warning system is suitable for every retailer who accepts payment by card, especially when dealing with payments which do not require customers to present their credit card in person, e.g.

  • Internet traders with an online shop
  • Mail order companies that take orders over the phone or by mail
  • Hotels when making reservations

We check the entire system for anything suspicious round the clock 365 days a year. If you have issued an authorisation request in the last 24 hours that our early warning system regards as suspicious, you will immediately receive a warning. You can choose whether to receive the warning by fax or by e-mail.

You then have the option of either verifying the order and shipping details or, in the event of suspected abuse, of activating the security service for ConCardis's contractual partners. This will give you effective protection against attempted fraud and non-payment.

Attention

Please note that any authorisation number issued only means that

  • a card has not been blocked at the time of the transaction
  • the card number is correct
  • the credit card limit has not yet been reached.

It does not mean that the order was placed by the authorised cardholder.

Our early warning system offers you additional security from fraud and card abuse.

When it comes to credit card payments, a payment guarantee cannot be ensured even by the use of the ConCardis early warning system.

What can we do for you?

We would be happy to answer your questions, advise you or quickly put together a non-binding and free offer just for you.
Service hotline
+49 69 7922 4060
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