E-Com Report 2020 DACH

Insights and analyses (only in German)

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Merchant Services Management Team

Concardis | Robert Hoffmann Management

Robert Hoffmann

CEO Merchant Services
Robert has more than 20 years of management experience in e-business and telecommunications. Prior to joining the Concardis Payment Group in 2019, he was CEO of 1&1 Internet SE and board member of United Internet AG, business applications segment, from 2013 to 2017. From 2006 to 2012, Robert was responsible for United Internet's telecommunications business as a member of the Management Board of 1&1 Internet AG. Prior to that, he held various leadership positions in product management and sales at Arcor from 1998 to 2006.

Concardis | Omar Haque

Omar Haque

SVP and Head of Group eCommerce
Omar joined Nets in June 2018 and is accountablefor Nets’ eCommerce division. Its focus is to be the local eCommerce expert helping merchants and partners sell more online and across channels with a seamless payments service.

Omar joined Nets from Worldpay, where he was Worldpay’s Chief Transformation Officer, leading the transformation of Worldpay’s Ambition 2020 and its merger of Worldpay and Vantiv. He was previously Worldpay’s interim Group Strategy Director and led its post-IPO strategy, including the response to PSD2 and creation of the public and government affairs program.  Omar has held senior leadership roles at Cisco Systems, Symbol Technologies, Electrocomponents and Old Mutual, leading teams in strategy, sales operations, architecture, and engineering.


Concardis |  Matthew kingsley rowsell

Matt Rowsell

Chief Product Officer (CPO)

Matt joined Nets in November 2020 as Chief Product Officer (CPO). Matt is an experienced payments executive with over 20 years of experience leading product and technology teams delivering innovative commercial solutions to merchants and customers. Matt joined Nets from Paysafe, where he held the position of Group EVP, Transformation and was responsible for delivering Paysafe’s group-wide digital transformation. Prior to that, he held various executive leadership positions in Product, Technology, Operations, Strategy and Change Management at Worldpay, RBS and KPMG.

Concardis | Patrick Höijer

Patrick Höijer

Chief Commercial Officer for Large and Key Account (LAKA)
Patrick joined the Nets Group in September 2015. He is responsible for the entire key account business of the Nets MS Group, which includes the DACH region, Nordic region and the Baltic states. Patrick also acts as Country Manager Sweden (General Manager), Managing Director for Merchant Service Estonia and is part of the management board of Concardis Gmbh.
Before joining Nets, Patrick had various positions at the Swedish telecommunication company Tele2 eg as Product Marketing Directors, Sales Director SME, Wholesale Director etc.

Concardis | Tanya Channing

Tanya Channing

Chief Human Resources Officer (CHRO)
Tanya joined Nets in September 2018. She has international experience in digital and agile transformations, operating model strategy and design, organisational culture and effectiveness.  She has held several executive positions in HR and change management across a wide range of sectors including Fintech, FMCG and Retail; covering Europe, Asia, Canada and the US.

Before joining Nets, Tanya was Chief of Staff to the CIO and Deputy Chief HR Officer at Worldpay, a FTSE 100 global leader in payments processing technology and solutions.

Concardis | COO Rene van der Veer

René van der Veer

Chief Operations Officer (COO)

René van der Veer is a trilingual operational executive with extensive global experience and a proven ability to create and execute operational and service strategies enabling a high level of Customer Experience. René is having a professional background in; Operation- and Turnaround Management, Sales- and Service Management, Shared Service Operations, Call Centres, BPO, Supply Chain Management, Quality Management as well Change Management based on Lean Six Sigma Previous stations that René worked for are companies like; HP, DELL, Lenovo, Teleperformance, Arvato/Marjorel and a number of Private Equities.

Concardis | Jeppe Juul Andersen

Jeppe Juul-Andersen

Senior Vice-President
Jeppe joined Nets in May 2013 with scheme and stakeholder responsibility for the following Danish infrastructure products: Betalingsservice, Clearing, NemID and Dankort. In 2016, Jeppe got the business responsibility for Dankort and the processing of BankAxept. He joined Merchant Services in 2019 with the scheme and acquiring responsibility for Dankort. Before joining Nets, Jeppe was Deputy CEO at the Agency of Governmental Administration (Statens Administration) as well as Head of department and Special Advisor at the Agency for Public Finance and Management (Økonomistyrelsen).

Concardis | Christian Bunhoj

Christian Brunhøj

Chief Financial Officer (CFO)
Christian joined Nets in January 2019 as Head of Strategy and Transformation. Today, as CFO, Christian is responsible for the MS Finance, Strategy and Transformation agenda, combining the Finance, Risk, Compliance, Dunning and Strategy teams under his direct leadership. Prior to joining Nets, Christian was Chief Strategy and Performance Officer and Head of SME sales (interim) at Broadnet. Previously, he was Associate Principal at McKinsey with focus on shaping the value-creation agenda of clients across business units and driving large-scale commercial and cost transformations mainly in telecom and financial services..

Concardis | Thorsten Haeser

Thorsten Haeser

Chief Commercial Operations (CCO) Small Medium Enterprises (SME)
Thorsten joined Nets in September 2019. He has global responsibility for the SME sales activities and P&L of Nets/Concardis Gmbh. Thorsten has extensive sales experience acquired in various industries and at several international companies. Before joining Nets, Thorsten was Member of the board and Chief Commercial Officer at HAPAG-Lloyd AG – Vorstand, Member of the board and Chief Commercial Officer at Versatel GmbH – Geschäftsführer as well as Member of the board and Chief Sales Officer at SIXT AG / SIXT Leasing AG. He also worked for Telefonica O2 Germany and for VIAG Interkom GmbH & Co.

Concardis | James Hicks

James Hicks

Chief Strategic Partnership Officer 
James is responsible for strategically enhancing the relationships, processes and solutions of Nets and its key strategic partners. He has over two decades of experience in the payments industry around the world, most recently founding the Kegaska Group, a Toronto-based payments advisory firm. Previously, James was EVP of Global Acceptance and Solutions at Mastercard based in its Global headquarters, following a number of leadership roles at Global Payments, including as President of Global Solutions and leading its Asia Pacific and Global Payments Europe businesses. James joined Nets on May 1, 2021.