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E-Com Report 2020 DACH

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Fully integrated payment for hotels: Concardis establishes interface with SIHOT

  • Partnership between hotel management software SIHOT and payment service provider Concardis
  • Seamless integration of payment into the PMS system for comprehensive guest services, also for small and medium-sized hotels
  • Positive customer journey provided by the online and offline solution
  • Including contactless-capable high-performance touch pad, DCC, Alipay, CLV+ and all standard payment methods

Eschborn/Schiffweiler, 17. August 2021. Concardis, as part of the Nets Group a leading provider of payment services in the DACH region, is now – together with the well-known SIHOT hotel management system – offering fully integrated and digitalised hotel processes from a single source. Payment is seamlessly connected to all other hotel processes via an interface between the "Concardis Payment Gateway" industry solution and the hotel management software. The integration works for online bookings and payments, as well as for contactless check-in and check-out at the hotel itself.

SIHOT, based in Schiffweiler, Germany, and with subsidiaries in Spain, Portugal, UK, Australia and Brazil, is a fast-growing global provider of management systems specialising in the hotel industry. "We have over 3,500 affiliated hotels and know the sector and the requirements of hoteliers very well. There has been a significant shift in guest expectations towards digitalised, seamless processes from reservation to check-out, and we are pleased to have Concardis by our side as a strong and experienced payment partner," states Carsten Wernet, Executive Board Member of SIHOT. SIHOT offers one of the most complete hotel management software solutions on the market. The software is modular in structure and can be tailored to the individual needs of different business models in the hotel industry.

Scalable high-performance solution for lean processes

"Thanks to simple integration, automation and tokenisation, our interface also enables small and medium-sized hotels to integrate a scalable high-performance solution at the level of international premium hotels on fair terms," says Jarno-Alexander Stuth, Vice President Large & Key Accounts Hospitality at Concardis. "Today guests make reservations online with credit cards, use on-site services or catering and prefer the easy and effortless use of contactless payment – this is where hoteliers need to take advantage of the opportunities of digitalisation and enjoy the benefits of lean processes and interlinked systems."

Concardis has been strongly anchored in the hotel industry for years and has developed special solutions tailored to the needs of hotels. Together with the Concardis Payment Gateway, hoteliers receive the touch display terminal "PAD Next", which can easily be connected to SIHOT in the customer's network. All reservations and revenues come together in one system, with the solutions interlocking seamlessly. Thanks to the transfer of reference numbers between the systems, manual document reconciliation, for example, is no longer necessary, making subsequent processes in financial accounting not only faster and easier, but above all eliminating errors.

Accepting all standard payment methods in contactless mode

Hoteliers also benefit from data protection: Concardis works with tokenisation as standard for its Payment Gateway. All payment-relevant data is recorded and managed by Concardis. The solution supports the direct debit procedure CLV+ and is accordingly cost-effective – but all other payment methods such as girocard, credit card tokens and international payment solutions such as Alipay can also be accepted, of course via mobile payment. If desired, guests can directly select their home currency via intuitive flag icons using DCC, and thus pay directly in their familiar currency.

After Oracle, Protel and Infor, in the form of SHIOT Concardis has connected all of Europe’s main property management systems. Via the partner Hotelbird, in which among others SIHOT is also integrated, fully digitalised and completely contactless check-ins and check-outs can be processed – a service that is more important and in greater demand today than ever before.

About Sihot

SIHOT by GUBSE AG is a leading modular hotel management software system for leisure hotels, hotel chains, MICE hotels and hostels. The SIHOT hotel management platform covers all operational processes, offers tailor-made solutions and a high-quality property management system.

SIHOT's product portfolio includes a comprehensive property management system (PMS), a hotel booking engine, a point of sale (POS) system and an event management (C&B) platform. SIHOT is a modular suite that can be fully integrated or deployed as a standalone system in the cloud as an SaaS, with complementary mobile management apps, or managed on the premises.

Founded in 1986, GUBSE AG employs around 200 people in seven global locations, with SIHOT deployed in around 3,500 top hotels globally. SIHOT's global customers include Best Western Hotels & Resorts, Motel One, FTI Group, Wyndham Hotels & Resorts, Meininger Hotels, Mantra Hotels Resorts and Apartments, Alannia Resorts and Collegium Glashütten Zentrum für Kommunikation GmbH.


Concardis GmbH