Support

Concardis customers expect more. We offer more.

Customer service takes high priority at Concardis, which is why we offer you competent service hotlines, a extensive download centre and lots of detailed information on the topic of security and credit card payment.

Service hotlines

Our specialist service teams can provide you with competent information. The extension numbers and service times of all teams can be found below:

Service teamTelephone No.Fax No.
Offers, new customer, interested party
(Mon.Fri. 9 a.m. - 5 p.m.)
+49 69 7922-4646+49 69 7922-3180
Questions regarding your contract
(Mon.-Thurs. 8:30 a.m. - 5:30 p.m.,
Fri. 8:30 a.m. - 5 p.m.)
+49 69 7922-4060+49 69 7922-4655

Questions regarding your invoice
(Mon.-Fri. 8 a.m. - 8 p.m.)

+49 69 7922 2025+49 69 7922 4655
Questions regarding e-commerce
(Mon.-Thurs. 8:30 a.m. - 5:30 p.m.,
Fri. 8:30 a.m. - 5 p.m.) 
+49 69 7922 4059+49 69 7922 3181
Terminal (with ID 54...)
(Mon.-Sat. from 8 a.m. - 6 p.m.,
So. 9 a.m. - 5 p.m.)
+49 69 7922 2222-
Terminal (with ID 691...)
(Mon.-Sun. available round the clock)
+49 69 7922 2324+49 69 7922 2245
Terminal returns (with ID 54...)
(Mon.-Fri. 8:30 a.m. - 5:30 p.m.)
+49 69 7922-2030+49 69 7922-3169
Concardis Payengine
(Mon.-Fri. from 9 a.m. - 5 p.m.)
+49 69 7922 2090-
PCI Competence Center
(Mon.-Fri. from 8 a.m. - 6 p.m.)
+49 69 7922 2231-

Download centre

Important information you can download.

 

Download centre

Advertising material

You can order work equipment and consumables from our advertising material service (e.g. acceptance stickers for your shop or imprinter slips). Please have your contract partner number on hand.

 

Go to material service

Order terminal accessories


Whether you need rolls of paper, rechargeable batteries or cables, please use these forms to place your order.

In beiden PDF-Dokumenten finden Sie ganz unten einen Button der "Senden" heißt. Nachdem Sie alles ausgefüllt haben, klicken Sie einfach auf den Button und wählen Sie aus mit welchem E-Mail-Client Sie das Formular versenden möchten.

For terminals whose terminal ID number starts with 69...:
Order form for terminal accessories for terminals with ID number 69...(German)

For terminals whose terminal ID number starts with 54...:
Order form for terminal accessories for terminals with ID number 54...(German)

Change of provider

It pays to compare! As the market leader we can offer our customers especially attractive terms and conditions. We’d be more than happy to provide you with an individualised offer - free of charge and at no obligation.

 

Request a quotation