Protecting your data

 

Protecting your data

Data protection statement

Thank you for visiting our website and for your interest in our company.

With this data protection statement, we would like to inform you about the way your personal data are handled on the Concardis website. Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, is the operator of the website and therefore responsible for users’ personal data as defined in the German Federal Data Protection Act (BDSG).

We protect your privacy and your private data. We collect, process and use your personal data in accordance with the content of these data protection provisions and the applicable German data protection legislation, in particular the BDSG and the German telecommunications act (Telemediengesetz – TMG).
These data protection provisions define which of your personal data we collect, process and use. We therefore request that you read the following paragraphs carefully.

Form and scope of personal data collection

Personal data within the meaning of these data protection provisions are individual items of information about the personal or objective characteristics of an identified or identifiable natural person. They include your name, your address and communications data, should you provide them to us by using the contact form, for example, or by asking for a quotation. It is generally possible for you to visit the website anonymously, without telling us who you are.

If you contact our service hotline and request a callback, we collect, process and use your name and your telephone number. If you wish to be contacted via email, we collect, process and use your name, your GP/VP number (optional), your telephone number, your email address and your message text.

If you request quotations for our products, we collect, process and use the following personal information: name, company, telephone number and email address. Furthermore, you can provide us with the following voluntary information: street address, postcode, town, website, legal form, industry, owner, contact person, trade register number and tax number.

If you send us a message using the contact form, we collect, process and use the following personal information: matter, surname, company name, Concardis customer number (if applicable), telephone number, email address, your message and preferred method of contact

Personal data also includes information about your use of this website. Concardis automatically collects and stores information sent by your browser in its server log files. This comprises:

  • Browser type and version
  • Operating system used
  • Address of the website you last visited and from which you came to the current page (referrer URL).
  • Host name of the accessing device (IP address)
  • Date and time of server request
  • Data volume transmitted

Concardis cannot attribute these data to a particular individual. These data are not merged with other data sources and are deleted after statistical analysis.

Purpose of data collection

We use your personal data for the following purposes:

  • To provide the information and the quotations you request.
  • To give you the opportunity of getting in touch with us by filling in the contact form or sending us an email.
  • To give you the opportunity of requesting a callback from the service hotline or to be contacted via email.
  • To provide the information and the websites you request.
  • To ensure that our website is presented to you in the most effective and interesting way possible.
  • To give you the opportunity of getting in touch with us by filling in the contact form or sending us an email.
  • To notify you of changes or new features in our portfolio of services.
  • To identify and rectify any errors on the website, to verify the utilisation of the website and to make adjustments or improvements.

 

No forwarding of your personal data

We do not forward your personal data to third parties unless this is necessary for achieving the intended purpose or for processing the contract or unless you have given your express consent. For example, it may be necessary for Concardis to forward your address and order data to a service provider if you have requested a quotation or ordered a product. Data may also be disclosed if we are entitled or obliged to do so by statutory provisions and/or by order of a public authority or a court. This relates in particular to information provided to law enforcement agencies, to avert a threat or to defend intellectual property rights.

Use of cookies and targeting

On the pages of our website, we use what are known as ‘cookies’ to make our website attractive and enable you to use certain functions. These are small text files which are stored on your hard drive and record certain settings and data which are exchanged with our system via your browser.
A cookie generally includes the name of the domain from which the cookie data were sent, information about the age of the cookie and an alphanumeric identifier. Cookies enable our systems to identify a user’s device and to make any preset settings available straight away. A cookie is sent to the hard disk of a user’s computer as soon as they access the platform. Cookies help us to improve our website and provide you with better service that caters even more closely to your needs. They enable us to recognise your computer when you return to our website and thus:

  • Store information about your preferred activities on the website and align our website with your individual interests
  • Process your requests faster


The cookies we use only store the data described above regarding your use of the website. They are not assigned to you personally, but to the cookie, by means of an identification number (cookie ID). The cookie ID is not collated with your name, your IP address or similar data that would enable the cookie to be attributed to you.

Our website uses what is known as ‘Internet retargeting technology’. We use this to address advertising on partner websites to those Internet users who have already shown an interest in our website.
Advertising is shown on our partner websites based on cookie technology and an analysis of prior patterns of use. This analysis is carried out using a pseudonym. No user profiles are collated with your personal data. If you do not agree to the creation of user profiles, you can opt out by sending us a message. A special opt-out cookie is then sent to your computer, which must be stored there permanently. If you delete this cookie or it is deleted automatically by your browser settings, you will have to install it again if you return to our website.

If you do not want browser cookies to be used at all, you can adjust your browser settings so that cookies are not accepted. Please note that, in this case, you may not be able to use our website, or may only be able to use certain functions.

Data security

All the information you sent to us is stored on servers in the European Union. Our Web server is hosted by Hostserver GmbH, Biegenstr. 20, 35037 Marburg, Germany.

It is not possible to send information via the Internet securely, and we therefore cannot guarantee the security of the data sent to our website. However, we do take technical and organisational steps to protect our website and other systems against the loss, destruction, access, alteration or dissemination of your data by unauthorised persons. These steps include the high-level encryption of our website. Encryption makes it very difficult for unauthorised persons to see the information sent between computers. It is therefore highly unlikely that anyone read this page when it was sent via the network. 

Web analysis Services

This website uses Google Analytics, a Web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’; these are text files that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is generally sent to a Google server in the USA and stored there. However, if you have activated the IP anonymisation function on this website, Google will abbreviate the IP address prior to sending within the member states of the European Union or other signatories of the treaty creating the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and be abbreviated there. Google will use this information on behalf of the website operator to analyse your use of this website, to compile reports on website activities and to provide the website operator with additional services in connection with website use and Internet use. The IP address communicated by your browser as part of Google Analytics will not be merged with other data from Google. You can adjust the settings on your browser software to prevent cookies from being stored, but we would like to point out that, in this case, you may not be able to use all the functions of this website to their full extent.

Opt-out from collection of user data by Google:

You can prevent the data generated by the cookie relating to your use of the website (including your IP address) from being sent to Google and the processing of this data by Google by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=de.
The deactivation add-on is only available for desktop browsers.

If you are using a smartphone, you can also prevent data collection by Google Analytics by clicking on the following link. It will set an opt-out cookie that prevents your data from being captured when you next visit this website. Set Google opt-out cookie
Please note that the code ‘gat._anonymizeIp();’ has been added to Google Analytics on this website to ensure that IP addresses are collected anonymously (IP masking).

Social network plug-ins

Twitter button

Our website uses the button of the social network Twitter, which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA, 94107, USA. Bookmarks are marked with a Twitter logo (blue stylised bird). By clicking on the logo, it is possible to share a tweet or the page for this quotation, or to follow the provider on Twitter.

If a user accesses a page of this website containing such a button, their browser connects directly to the Twitter servers. The content of the Twitter button is transmitted by Twitter directly to the user’s browser. We have no influence over the extent of the data that Twitter collects with the plug-in. If you are logged in to Twitter, it can assign your visit to your Twitter account. The purpose and extent of data collection, further processing and use of the data by Twitter as well as your rights and optional settings to protect your privacy, please refer to Twitter’s data protection policy at https://twitter.com/privacy?lang=en.

If you do not wish to have your data collected by Twitter via our website, you must first log out of Twitter and possibly delete any cookies saved by Twitter on your computer before visiting our website.

Google’s ‘+1’ button

Our websites include the ‘+1’ button for the social network Google+, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The button is recognisable by the +1 sign.
When you visit one of our pages that have this button, your browser establishes a direct connection with the Google servers. The content of the +1 button is sent directly by Google to your browser, which embeds it in the website. We therefore have no influence over the extent of the data that Google collects with the button. If you are a member of Google+ and do not want Google to link the data collected via our website with your membership data stored at Google, you must log out of Google+ before visiting our website.
For information about the purpose and extent of data collection, further processing and use of the data by Google as well as your rights and optional settings to protect your privacy, please refer to Google’s data protection policy at http://www.google.com/intl/en/policies/.

YouTube

This website uses plug-ins from Youtube.de/Youtube.com which is represented by Google Inc. and operated by YouTube, LLC, Cherry Ave., USA. When you view pages of our website that contain this plug-in, a connection is made to the YouTube servers and the plug-in is shown on the page by means of a message sent to your browser. This tells the YouTube server which of our pages you have visited. If you are logged in to YouTube, YouTube assigns this information to your personal user accounts for these platforms. When you use this plug-in – that is, when you click the start button on a video or send a comment, for example – this information is assigned to your YouTube user account. You can only prevent this by logging out before you use the plug-in. Information on data collection and use by the platform and plug-in can be found in the data protection policy: https://www.google.de/intl/en/policies/privacy/.

XING share button

Our websites use the XING share button (Xing AG, Gänsemarkt 6, 20354 Hamburg, Germany).
When you view this website, your browser makes a brief connection to the servers of XING AG (XING) that provide the functions of the XING share button (in particular the calculation/display of the counter reading). XING does not store any personal data regarding your visit to this website. In particular, XING does not store any IP addresses or analyse your user behaviour through the use of cookies in connection with the XING share button. You can find the latest data protection information about the XING share button, along with additional information, on this website: https://www.xing.com/app/share?op=data_protection.

LinkedIn recommend button

This website includes plug-ins from the social network LinkedIn, owned by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, (hereafter known as ‘LinkedIn’). The LinkedIn plug-ins can be recognised by the LinkedIn logo or the share button (‘Recommend’) on this website. When you visit this website, the plug-in makes a direct connection between your browser and the LinkedIn server. This sends information to LinkedIn that you have visited this website with your IP address. If you click the LinkedIn share button while you are logged in to your LinkedIn account, you can place a link to the content of this website on your LinkedIn profile. This enables LinkedIn to attribute your visit to this website to your user account.

If you are a member of LinkedIn and do not want LinkedIn to link the data collected via our website with your membership data stored at LinkedIn, you must log out from LinkedIn before visiting our website.
Information on data collection and use by the platform and plug-in can be found in the data protection policy: http://de.linkedin.com/legal/privacy-policy.

Facebook’s ‘Like’ button

Plug-ins from the social network Facebook are integrated in our pages (Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland). The Facebook plug-ins can be recognised by the Facebook logo or the ‘Like’ button (‘Gefällt mir’) on our site. An overview of Facebook plug-ins can be found here: developers.facebook.com/docs/plugins/. When you visit one of our pages that have this plug-in, your browser establishes a direct connection with the Facebook servers. The content of the plug-in is sent directly by Facebook to your browser, which embeds it in the website. This sends Facebook the information that you have visited that particular page of our website.

If you are logged in to Facebook, it can assign your visit to your Facebook account.
If you interact with the plug-ins – by clicking on the ‘Like’ button or by posting a comment, for example – your browser will send this information directly to Facebook where it will be stored.
As this communication takes place directly, we are not aware of the data that is sent. For information about the purpose and extent of data collection, further processing and use of the data by Facebook as well as your rights and optional settings to protect your privacy, please refer to Facebook’s data protection policy at http://de-de.facebook.com/privacy/explanation.php

Data protection and third-party sites

This website may include hyperlinks to and from third-party sites. If you follow a hyperlink to one of these sites, please note that we accept no responsibility or guarantee for external content or data protection policies. Please find out about the applicable data protection policies before sending personal data to these websites.

Changes in these data protection provisions

We reserve the right to change these data protection provisions with immediate effect at any time. The current version is available from our website. Please visit our website regularly to find out about the applicable data protection provisions.

Your rights and contact

At your request, you are entitled to receive information free of charge concerning the personal data stored about you, their origin, the persons to whom they have been sent and the purpose of their storage. Furthermore, you have a right to demand that these personal data are corrected, blocked or deleted in accordance with statutory provisions.

If you have any questions, comments or queries regarding the collection, processing or use of your personal data, please contact our data protection officer (Datenschutzbeauftragter@concardis.com).