With My AIDA, passengers can book and pay for shore excursions in advance.
And at the end of the cruise, they can settle the bill for a massage at the spa or a cocktail on the sun deck at one of the Concardis terminals. AIDA Cruises has trusted Concardis for 20 years – for the convenience of its passengers and streamlined accounting processes.
AIDA in numbers
Key facts at a glance
400,000 card transactions per year
20 years as a Concardis client
AIDA Cruises is one of the fastest-growing and financially most successful leisure travel companies in Germany and currently employs some 7,000 staff from 40 countries.
The company operates and markets one of the most modern fleets in the world, which currently consists of ten vessels. By 2020, the AIDA fleet is set to expand to 14 ships. For more than 20 years, AIDA Cruises has relied on the payment experience of Concardis. Together, Concardis and AIDA Cruises have always kept refining the payment options available to the customer. So AIDA can always offer its guests the latest tailor-made payment methods – online and offline.
Requirements and services that have to be met:
11 ships with international passengers
1 E-commerce solution
Concardis terminals with a satellite connection are ready for use on every cruise ship of AIDA Cruises, enabling restaurant bills and other services purchased on board to be paid for by credit or debit card.
Most of the transactions are processed via the website My AIDA. Here, customers can book and pay in advance for services such as shore excursions, drinks packages, spa treatments or Internet access. The Concardis Payengine Premium package provides guests with many other payment options in addition to credit cards, including PayPal, advance payment or SOFORT Überweisung.
We need payment solutions that work everywhere, even on the high seas. With Concardis, things have been going swimmingly for 20 years. AIDA Cruises
Concardis has also optimised the accounting for AIDA Cruises: transaction referencing enables two additional data points, such as an order number or customer number, to be recorded for each transaction. Thanks to EPA, the standard data format for credit card acquirers, AIDA Cruises also gets an electronic statement showing all card settlement data. The company can decide itself which information is presented. This improved overview reduces the workload for the accounting department considerably. Whether on board ships, online or in the accounts department, for all its payment matters AIDA Cruises relies on the support of a competent partner: Concardis
Concardis solutions for AIDA:
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