Concardis customers expect more. We offer more.

Customer service takes high priority at Concardis, which is why we offer you competent service hotlines, a extensive download centre and lots of detailed information on the topic of security and credit card payment.

Service hotlines

Our specialist service teams can provide you with competent information. The extension numbers and service times of all teams can be found below:

(Mo.-Do. 8:30-17:30 Uhr, Fr. 8:30-17:00 Uhr)
069 7922 4060
Fragen zu Transaktionen oder Ihrer Kreditkartenabrechnung
(Mo.-Fr. 8:00-20:00 Uhr)
069 7922 2025
Technische Fragen (Terminal mit ID 691...)
(Mo.-So. von 0-24 Uhr)
069 7922 2324
Technische Fragen (Terminal mit ID 54...)
(Mo.-So. von 0-24 Uhr)
069 7922 2222
Fragen zur Concardis Payengine
(Mo.-Fr. von 9-17 Uhr)
069 7922 2090
Concardis Security Center (PCI Portal)
(Mo.-Fr. von 9:00-17:00 Uhr)
069 7922 2231
Genehmigungsservice069 7922 2211


Per E-Mail erreichen Sie uns unter


Alternativ können Sie uns auch ein Fax senden an

069 7922 4500

Download centre

Important information you can download.


Download centre

Advertising material

You can order work equipment and consumables from our advertising material service (e.g. acceptance stickers for your shop or imprinter slips). Please have your contract partner number on hand.


Go to material service

Order terminal accessories

Whether you need rolls of paper, rechargeable batteries or cables, please use these forms to place your order.

In beiden PDF-Dokumenten finden Sie ganz unten einen Button der "Senden" heißt. Nachdem Sie alles ausgefüllt haben, klicken Sie einfach auf den Button und wählen Sie aus mit welchem E-Mail-Client Sie das Formular versenden möchten.

For terminals whose terminal ID number starts with 69...:
Order form for terminal accessories for terminals with ID number 69...(German)

For terminals whose terminal ID number starts with 54...:
Order form for terminal accessories for terminals with ID number 54...(German)

Change of provider

It pays to compare! As the market leader we can offer our customers especially attractive terms and conditions. We’d be more than happy to provide you with an individualised offer - free of charge and at no obligation.


Request a quotation